Business Analyst(with benefit and claim processing exp.)

Columbia, South Carolina US Ask It Consulting

Company Description

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive, innovative and successful companies.

Job Description

Responsibilities include:

  • Assist with development of junior business analysts through mentoring.
  • Define and document system requirements for issues or new processes as prioritized by the business
  • Develop, track and translate business requirements into written technical and functional specifications and manage changes as required
  • Serve as liaison for business units and technology teams to ensure technical solutions meet user needs
  • Provide consistent, frequent communication and support to business and facilitate communication between the business and IT from initial requirements to final implementation
  • Research, analyze, and summarize requirements to make recommendations on behalf of business units
  • Research potential technical issues (adhoc query writing)
  • Review processes and procedures and document and maintain accordingly
  • Evaluate the effectiveness and efficiency of the agency’s processes and, as necessary, make recommendations to improve
  • Develop use cases and utilize automated test plans to ensure high quality of product
  • Coordinate with business on user testing and validate that requirements are operating as expected
  • Drive design and review of use cases, process change requests, and facilitate user acceptance
  • Coordinate walk-through and sign-offs, verifying with business that use cases and process documents portray specific business needs
  • Evaluate and provide training as needed


  • 7 or more years’ experience with business analysis in a complex technology environment
  • Experience and working knowledge of public sector pension, claims, and benefits systems or accounting related systems
  • Working knowledge and experience in the areas of business process review, business process improvement and re-engineering concepts and practices
  • Possess Critical thinking, decision-making and problem solving skills
  • Planning and organizing
  • Ability to drive results
  • Excellent Personal Communication skills
  • Facilitate communication verbally, in writing and through presentations
  • Adaptability


Bachelor’s degree in Business Administration, Computer Science or related field.

Additional Information

All your information will be kept confidential according to EEO guidelines.