Security Operations Manager

Full Time Dundee, Michigan, US Securitas USA

Job Description

ESSENTIAL FUNCTIONS- Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.

– Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.

– Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.

– Assists in the submission of payroll and personnel information to the company as designated.

– In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.

– Prepares, files, and submits various reports as required.

– Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.

– Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.

– As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.

– May perform the duties of a Security Officer in accord with post orders and company policy.

Education/Experience: High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Competencies (as demonstrated through experience, training, and/or testing):

– May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.

– Knowledge of security operations with an emphasis on patrol, inspection and response services.

– Knowledge of supervisory practices and procedures.

– Ability to provide positive direction and motivate performance.

– Understanding of a variety of security and safety devices and controls.

– Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.

– Ability to track and maintain schedule assignments.

– Ability to be an effective team member.

– Ability to maintain professional composure when dealing with unusual circumstances.

– Courteous telephone manner.

– Ability to adapt to various sites and changes in post procedures.

– Ability to write routine correspondence, including logs and reports.

– Good organizational skills.

– Strong customer service and results orientation.

– Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

– Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.

– May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.

– Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.

– Directing and disciplining staff in a positive manner.

– May be required to work overtime without advance notice.

– Required ability to handle multiple tasks concurrently.

– Keyboarding, basic computer usage, and operating controls.

– Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.

– Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.

– Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.

– Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.

– Close vision, distance vision, and ability to adjust focus.

– Regular use of vehicle for the performance of duties.

– On occasion may be required to perform stressful and physical activity.

– Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.

– May be exposed to or required to handle sensitive and confidential information.


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