Retail Operations Manager – UC Merced College Campus Bookstore

Full Time Merced, CA, USA Follett

Join the Follett Team where employees are valued, respected and offered career paths throughout its many campus locations. We’re more than just a book company, we’re a gateway to knowledge–harnessing our insights to help improve student outcomes and shape the future of education as we know it.

  • Follett serves over half of the students in the United States.
  • Working with 80,000 schools as a leading provider of education technology, services and print and digital content.
  • We’re higher education’s largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent.
  • We take pride in the fact that for more than 140 years, we have been helping to improve people’s lives by supporting a lifetime of learning and education.

If you are looking for an opportunity to work for an industry leader at a premier campus location, and want to pursue a rewarding career path, consider joining Follett, where employees are considered the cornerstone of Follett’s business.

Job Description

What we offer:

Competitive Compensation – As a compliment to your Retail Merchandising Leadership experience we offer a highly competitive hourly rate and Bonus Incentive!

Excellent Medical Benefits — We are committed to helping our employees and their families lead healthy, productive lives. Our benefits packages and wellness programs help our employees succeed at work and at home. Follett offers a wide array of plans in its flexible benefits programs with options that allow each employee to structure a benefit package tailored to meet his or her family needs. Offering 3 medical plans with an HSA (Heath Spending Account) or FSA (Flexible Spending Account) to assist with co-pays and prescriptions. Dental, Vision, Life Insurance Plans, Short & Long-Term Disability and so much more! You will be eligible to participate in our benefit program on the 1st day of the month following your date of hire.

Retirement Savings Plans — Eligible to contribute to the Retirement Savings Plan and receive the company match contributions on the 1st day of the month following your date of hire. Matching $0.50 to every dollar contributed up to 4% of your compensation.

Vacation — Per our Retail Policy you will be eligible to accrue up to 80 hours of vacation., 8 sick days and 3 personal days based upon your date of hire.

Culture — You will be part of an engaging environment. Inspiring Team Spirit, Purpose, Growth, and Development opportunities. Working closely with Campus Administrators, Faculty and Students.

Work / Life Balance — The best benefit of all is our ability to provide an excellent opportunity to work Monday — Friday with occasional weekends to attend UC Merced Athletic Events, Homecoming, and other exciting events on campus throughout the year.

Career Development — Be a part of company where you’ll have the freedom to achieve your goals in an environment that cares about your career development.

What we need:

We are looking for a results-driven experienced Operations Manager to be responsible for assisting the Store Manager lll in all facets of the day-to-day management of the store and supervision of the store associates at the University of California Merced campus bookstore, located in Merced, CA.

Ensuring associates are delivering excellent customer service through coaching, training, and development. Support recruitment, interviewing, and hiring of qualified applicants to meet business needs. Manage scheduling process; ensuring schedules maximize associates’ availability to help customers. Supervise back of house functions, maintaining accurate inventory and records. Review operations reports and records, ensuring compliance with company policy and federal, state, local laws. Effectively executes company programs and initiatives. Demonstrates strong knowledge of Follett systems and strategies (Included Program, Academic Tools, System Integrations, etc.), the industry and the competitive landscape in order to execute initiatives, drive profitable sales and control expenses. Ensures compliance with company policies and procedures. Partners with various support partners to include Store Operations, RCMS, AP, HR and Training. Consistently demonstrates Follett Values – Integrity, Accountability, Customers, Associates, Innovation, and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.

If you are looking for an opportunity to work for an industry leader at a premier campus location, and want to pursue a rewarding career path, consider joining Follett, where employees are considered the cornerstone of Follett’s business.

Key Areas of Responsibility:

  • Supervises the work activities of store team members, FT/PT and Temporary including:
    • Interviews, hires and trains associates
    • Providing coaching, training, and talent development to associates ongoing and ensuring great customer service
    • Write a guest-driven schedule, ensuring coverage and maximizing our ability to serve our guests
    • Talent Management
  • Develops saleable inventory plans with the Store Manager to maintain proper levels to meet customer demand. Plans for special sales and promotions. Schedules regular appointments to meet with school representatives or other personnel to ensure sales optimization for campus activity. Manages the visual presentation of the store to create an exciting shopping environment for customers.
  • May work on renovation projects, store reorganizations, new store openings, and store closings. May respond to managerial or Home Office requests for special reports, information, or for help on special projects.
  • Ensures the safety of company funds, assets, personnel, customers and property and adherence of policies governing the acceptance of credit cards and checks.
  • Drive operational excellence and profitability through analyzing data, reducing in-store shrink, and ensuring key compliance initiatives are fully executed.
  • Maintain a hassle-free atmosphere driving the Follett culture, which includes resolving all escalated concerns from guests, faculty, vendors, facility-related concerns, and back of house.L


  • Bachelor’s degree or equivalent
  • Must have 3-5 years experience
  • 3-5 years previous experience in retail store management and people management; bookstore experience preferred.
  • Strong background in merchandise presentation, strong aptitude for numbers and demonstrated ability to build relationships and customer outreach.
  • Administrative skills with strong aptitude with numbers and safe cash handling procedures; demonstrated ability to lead and influence a team; strong customer service and communication skills; strong organizational and problem-solving skills; computer literacy.
  • General Computer Skills
  • Flexible schedule required

Additional information

All your information will be kept confidential according to EEO guidelines.