Account Manager

Mid City East, Pennsylvania USA Cline Davis & Mann, Inc.

Overview

Account Manager

As an Account Manager you will execute projects independently with the support and direction of the Sr. or Group Account Director or VP leading the account, including but not limited to timeline development and management, financial reporting and management, client contact report development, client meeting agendas and action item report development, interaction and coordination with other departments (including creative, traffic, scientific services, editorial, and meeting planning), on-site program management, materials development, concept planning, and external vendors. You will own all aspects of project management, including internal and client-facing kick off meetings at the start of an initiative, through to its completion and delivery.

You will develop relationships with clients at appropriate levels under the direction of your supervisor and lead assigned projects independently. You will maintain a vocal role in leading internal and client-facing status calls. An Account Manager will also take a leadership role in project financials, including development and management of financial trackers, preparation and participation in regular finance meetings, supporting and overseeing project billing with appropriate support and supervision, proactively identifying and proposing solutions for financial issues on client projects. You will assist on the development of Statements of Work, including project scope assumptions and budget estimates. You will take a leadership role on developing and managing interdepartmental relationships; establish strong relationships, successfully execute projects with this interdepartmental group, manage conflict appropriately, and propose solutions to issues as they arise.

EXPECTATIONS

Strategic Business Stewardship

* Genuine understanding of HCG companies and services; can effectively speak about these at a top-line level with client

* Participates and contributes in select business planning sessions

* Beginning to understand and able to internally discuss client strategy and/or objectives

* Assists in preparation of new business pitch/presentation, including research, scheduling, and other internal needs

* Expert in ERT/WorkForce project management tool

Client Relations

* Begins to partner with clients more independently and leads client meetings and calls focused on project status and completion

* With minimal supervision/revision accurately completes client contact reports

* Executes projects autonomously, has proven knowledge of internal process, capably and directly manages projects working with interdepartmental teams

* Expert oversight of Zinc and other content management databases/portals (if applicable to account)

Financial Management

* Works closely with finance director for accurate picture and preservation of account financials

* Correctly uses existing financial tools, eg, Financial Dashboard, to keep team abreast of key financial data trackers. Accurately uses Cognos, and keeps team forecast up to date

* Develops client budgets, scope of work, and estimates with minimal revision needed

People Management

* May oversee the work of and provide direction to (senior) junior account managers ; onboards and trains junior staff, delegates project work to provide experience and knowledge transfer

* Takes the lead on interdepartmental relationship issues; identifies and solves problems, gives and receives constructive criticism in a positive way, and immediately and helpfully addresses conflicts with peers

QUALIFICATIONS FOR POSITION

* A Bachelor’s degree, preferably in business, marketing, communications, life sciences, or liberal arts

* 3+ years’ experience in account /project management in an agency setting; some pharmaceutical or healthcare-focused client experience preferred, but not required

SKILLS

* Strong interpersonal skills

* Excellent communication (written and oral), analytical, interpersonal and problem solving skills.

* Ability to work independently and within a team

* Ability to prioritize workload

* Solutions oriented

* Passion for excellence – extremely detail oriented

* Comfortable leading client calls

* Highly organized, ability to manage time and prioritize tasks

* Working knowledge of Word, Excel, PowerPoint; some database knowledge a plus

* Willingness and ability to travel for programs if requested; 10% travel likely

What we offer:

* A competitive compensation package

* Paid annual vacation, holiday and sick time off

* Comprehensive health plans including medical, dental and vision

* Competitive 401(k) investment options

* Employee stock purchase plan

* Life insurance

* Commuter benefits

* Employee referral awards

* Employee Assistance Program

* Tuition reimbursement

* Training and mentoring opportunities through programs such as Omnicom University, led by international influencers and Harvard Business School professors

* Retail and entertainment discounts and benefits available

* A rewarding workplace and a fun team environment

The companies within the Healthcare Consultancy Group are Equal Opportunity Employers. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

AC2019