Temp to Perm Apple/Computer Technician – New York University Bookstore

Full Time New York, New York, US Follett Corporation

Company Description

Follett has been a trusted partner to Pre-K and K-12 schools, districts, and college campuses for more than 140 years, taking care of the critical details that make it easier for schools to run, teachers to teach and students to learn.

Every day, we serve over half of the students in the United States, and work with 80,000 schools as a leading provider of education technology, services and print and digital content. We’re higher education’s largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent.

Job Description

Job Description

Apple technicians help create energy and excitement around Apple products, provide technology solutions, and get products into customers’ hands. Introducing people to the exciting world of Apple, turning curiosity into intense interest by staying in tune with the latest products and initiatives, ready to apply your expertise in customer interactions. Helping to get more out of our products by sharing knowledge and providing exceptional customer service by thriving on interactions with customers as well as with team members.

Apple technicians get new owners started and provide current Apple users quick and efficient support. Respond to customer concerns and requests and ensure all bookstore property and personnel are secure.

Key Areas of Responsibility:

  • Driving sales and providing product support.
  • Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
  • Work with the vendor to resolve complex problems and ensures customer satisfaction.
  • Strong communication skills in which you can converse freely and comfortably with small groups and individual customers.
  • Assess customers’ sales and/ or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.
  • Repair flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skill sets.
  • Superior Apple knowledge and expertise in troubleshooting and repairs.
  • Work with the vendor to resolve complex problems and ensures customer satisfaction.
  • Keep current on Apple and computer product changes or new product launches.
  • Other duties as assigned

Qualifications

Requirements

  • 3-5 years experience.
  • Bachelor’s degree or equivalent.
  • Previous computer software or product knowledge required.
  • Customer service, sales support and ability to diagnose, repair and problem solve.
  • Advance computer skills, which include the ability to create and save text documents and to create and send emails.
  • Previous experience in a warehouse, retail or shipping/receiving environment (preferred).
  • Self-motivated and multi-tasks with minimal supervision.
  • Proactively meets both internal and external customer needs.
  • Effective work methods and consistently meets commitments.
  • Uses sound judgment and decision-making skills.
  • Effective communication skills – clear, concise and positive.
  • Apple certifications required.
  • Possible nights and weekends, able to work beyond store hours.

Additional Information

All your information will be kept confidential according to EEO guidelines.

AC2019