Sr. Sales Engineer

Philadelphia, PA USA NICE Systems

Sr. Sales Engineer

Location: Philadelphia, PA

The purpose of the Sr. Sales Engineer is to provide dedicated sales support to the field and inside sales teams:

* By proactively identifying & addressing customer’s technical needs and objections, to drive sales.

* By acting as the primary bridge to identify & remove process problems early between Sales and Operations

* By protecting NICE inContact, as an organization, from projects where technical issues outweigh value to NICE inContact by being able to delineate between technically feasible and technically problematic opportunities

As a Sr. Sales Engineer, a Typical Day Might Include the Following:

* Assist sales team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements into effective technical solutions – with a focus on NICE inContact’s solutions.

* Maintain high level knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor’s products and what strategy NICE inContact should develop to counter.

* Maintain high-level knowledge of all other NICE inContact products/services, competitive product lines, and industry through self-education and NICE inContact’s resources.

* Proactively and effectively identify customer needs and overcome objections to proposed solutions.

* Perform technical benefits assessment for customers by gaining detailed understanding of their environment.

* Provide continuous knowledge transfer to the sales force regarding technical aspects and benefits of the NICE inContact’s™ solutions.

* Support new and existing sales efforts via technical discovery, product demonstrations and presentations.

* Properly document and provide feedback to sales team.

* Assist in the preparation of responses to RFP’s and deliver technical and sales oriented presentations to customer’s technical staff and senior management.

* Meet with customers to understand their current technical environment, key business issues, and future benefits that could be realized through NICE inContact’s advanced contact center technology deployments.

* Work with the Sales Support to ensure orders are completed in an accurate and timely fashion.

* Create, based on customer needs, a detailed Solutions Overview (SO) document for each new customer which will be the basis from which all pre-turn up work will be performed. Instruct customer on costs associated with the work.

* Build and maintain relationships with financial, subject and technical decision makers and influencers in prospect base.

* Position will require significant travel up to 75%.

To Land This Gig You’ll Need:

* Bachelor’s Degree in Business Information Systems, Computer Science, Communications or related field or equivalent work experience required.

* 6+ years direct sales engineering experience in contact centers, telecommunications or software sales

* Strong sales skills

* Relationship management abilities

* Superior communication skills

* High integrity

* Experience in fast paced environment

* Experience meeting customer time constraints

* Ability to define problems, collect data, establish facts and draw valid conclusions

* Analytical/Quantitative abilities required. Must be able to interpret and explain financial and statistical information

* Ability to negotiate and up sell products and services

* In-depth knowledge of technical support issues related to Internet, video, and telephony. A hands-on background in engineering, technical support or field maintenance is desirable

* Broad knowledge of call center technologies, call traffic analysis, automatic call distributions and interactive voice response systems

* Excellent interpersonal and communication skills including verbal, written, negotiation and communications.

* Valid driver’s license.

Bonus Experience:

* 2+ years sales experience outside of sales engineering in a software environment

* VoIP experience

* Broad knowledge of the call center market

* Relationship management abilities

* Excellent industry reputation

* Consensus building strengths among internal groups

* Negotiation skills

ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s No. 1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

AC2019