Account Manager

Our Story:

NeuroFlow CEO and West Point graduate Christopher Molaro served in the US Army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system, and upon completing his Wharton MBA, teamed up with co-founder/COO Adam Pardes to launch NeuroFlow in 2017. Beginning as a team of six people working in an office fit for two, we’ve since grown rapidly (over 30 employees and 10X revenue year-over-year growth) and earned numerous accolades from CNBC and others for our mission-driven, innovative work. NeuroFlow tools already support tens of thousands of people at hundreds of organizations including Jefferson Health and the United States Air Force.

What We Do:

NeuroFlow is a digital health company combining workflow automation, engagement tools, and applied AI to promote behavioral health integration in all care settings. NeuroFlow’s suite of HIPAA-compliant, cloud-based tools simplify remote patient monitoring, improve risk stratification, and facilitate collaborative care. With NeuroFlow, care teams can finally bridge the gap between behavioral and physical health to improve outcomes and reduce the cost of care.

How We Do It:

The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default. We have an ‘own the whole product’ mentality and teamwork is pivotal to our success – open and frequent communication within and across departments is not only encouraged but expected. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact for care teams and users across the country.

How You Will Help:

  • Participate as key member of the core Customer Success team charged with successfully maintaining the relationship and supporting
  • NeuroFlow adoption by becoming a subject matter expert and superuser.
  • Responsible for managing the successful adoption of NeuroFlow care management platform
  • Present proposed solutions in a professional business environment, demonstrating salesmanship and effective communication while
  • communicating the project vision to stakeholders in the project
  • Ability to proactively manage account throughout the full customer lifecycle and act as the internal advocate for our customers, while
  • effectively aggregating feedback to product/engineering teams as it relates to the product roadmap
  • Help customers resolve any issue management through resolution while ensuring adoption of new features and software upgrades
  • Drive adoption of NeuroFlow features, products, and services in collaboration with Customer Success team, especially as it relates to
  • renewal and retention
  • Communicate effectively with other members of the Customer Success team to provide value and deliver on outcomes for customers
  • Ability to act as project manager on complex customer-centric initiatives
  • Passion for fast-paced environments with monthly and quarterly targets that scale quickly along with the overall business

About you:

  • 3+ years of account management experience with strong awareness of healthcare industry
  • High degree of comfort with technology, including CRMs, GD, task management platforms, etc.
  • Experience interfacing with enterprise, executive, and clinical leadership to align the work of the varying systems with strategic business goals
  • Ability to communicate effectively and succinctly while managing multiple projects across a portfolio of customers, especially within healthcare SaaS industry
  • Ability to establish and execute on enterprise project management standards, processes, policies, methodologies, and tools established to manage timelines, resources, and budgets
  • High attention to detail and strong written, verbal, and visual communication skills
  • Experience with software development lifecycle (lean design, agile, scrum) within the healthcare setting
  • Well practiced at active listening and exhibit a persistence to gain a deep understanding of your accounts. Ability to be persuasive and engaging through tactical empathy and creative thinking
  • Passion for making an impact (we’re a mission-focused health tech team) with can-do attitude

Company Benefits:

Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events.

AC2019